Announcement of Job Opening

 

Friends of History

Museum of New Mexico Foundation and New Mexico History Museum

 

Position Title:  Manager, Walking Tours of Historic Downtown Santa Fe

 

Summary:  The individual holding this contract position is responsible for managing a public tour program staffed by volunteers of the New Mexico History Museum, and supervised by the Friends of History steering committee.  The contractor reports to the Friends of History steering committee’s walking tour program liaison.

 

Duration:  January 15, 2020 through December 31, 2020.  The contract is renewable annually.

 

Contractor Deliverables:

  • Plan and implement the daily, weekly, and monthly schedule of tours and docent tour leaders using Volgistics scheduling software, and communicating with docents as needed to ensure that tours are offered to the public every day as planned.

  • Assist the volunteer docents with technical, content, logistical, and other support that promotes customer and docent satisfaction.  Create and implement a continuing review program for docents to ensure that every tour has high quality content and delivery, and that docents act professionally and meet all tour standards.

  • Maintain positive and productive communication with Walking Tour program partners including: Spiegelberg Shop staff; New Mexico History Museum finance manager, customer service superintendent, and education manager; and Friends of History steering committee liaison.

  • Log daily, weekly, and monthly attendance and revenue data, and use analyses of that data to inform tour operations.  Report monthly volunteer hours and other data to New Mexico History Museum staff as needed.

  • Create and implement a new volunteer docent recruitment program.

  • Create and implement training programs for new and current docents with the assistance of the New Mexico History Museum staff and Friends of History steering committee. 

  • Create and implement a marketing program for the tours with the assistance of the Friends of History steering committee.

  • Develop and maintain online ticketing for tours in conjunction with the Friends of History steering committee.

  • Meet monthly attendance and revenue targets established in conjunction with the Friends of History steering committee.

  • Identify and develop opportunities to expand the Walking Tour program and increase revenues and profits with the assistance of the Friends of History steering committee.

 

The successful applicant will have:

  • A bachelor’s degree in a humanities field or equivalent professional experience 

  • Experience working in a volunteer organization; experience in volunteer management preferred

  • Excellent organizational, communication, and public speaking skills

  • A passion for learning and presenting New Mexico history

Resumes or expressions of interest must be received by January 6, 2020.  Please email: dancingwell@earthlink.net.

 

 

Friends of History is a non-profit volunteer support group for the New Mexico History Museum, organized under the bylaws of the Museum of New Mexico Foundation.

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